Frequently Asked Questions

Delivery

If you still can't find what you are looking for - please email us at admin@doorsathome.ocm We've put together this FAQ section to answer the common questions regarding our products. If you still can't find the answer you need then please give us a call directly.

If you require delivery to a non-mainland UK address, please contact us regarding delivery options and charges.

No, currently our doors are only available through our delivery team.

We accept 14 days returns if they are:
a) Unused and in the original packaging
b) Undamaged
We will issue refund less the cost of delivery, and any subsequent collection costs.

No, doors must be delivered by a two-person team whilst the hardware will come through traditional parcel networks. This means that usually you will receive your hardware before your doors.


Payment

All transactions must be made in advance of any delivery.

On our website, prices are displayed inclusive and excluding VAT.


General

Follow our simple and effective guide for measuring doors by clicking the link. https://www.doorsathome.com/measuring-guides/

Please click the link to see the standard door sizes in the UK. https://www.doorsathome.com/door-sizes/.

Yes, our products have passed all the required tests. Our glazed range has toughened safety glass that meets BS EN 12600 standard. If broken, the glass shatters rather than breaking into shards.

Yes, guarantees are available for up to 2 years. Manufacturers guarantee duration is dependent on which range of door you purchase and subject to correct installation and finishing.

Yes, we have doors that are FD30 specification, they are 44m thick. The decision on whether you are required to install fire doors would be made by the building control officer working with your builder or architect. Fire Doors will only work if installed into a suitable fire door frame with an intumescent strip and the correct hardware such as Fire Rated hinges. You may also need door closers; again, this will be defined by building control.

You will need to use 4inch hinges with our Fire Doors. 

Yes, our doors do not come with hardware. Do check out the extensive ranges of handles, hinges and locks/latches. https://www.doorsathome.com/hardware/.

All our handles come in pairs

Most Interior singles doors are supplied unfinished, in the case of Oak and Pine, they are ready to be stained, oiled and waxed or indeed painted to the finish of your choice. We also supply a range of White Primed doors which are ready for a final coat of your chosen paint finish. We have a range of prefinished doors which are factory finished with a satin lacquer. Once you have decided on your finish it is important that you apply the finish to ALL surfaces and edges including the top and bottom of the door, also wherever you have made adjustments, holes or cut into the door. please read and follow the instructions provided on the finish of your choice.

We do not recommend anyone attempting to fit a door by themselves if they have not had experience in doing so before. We suggest hiring a professional carpenter/joiner and utilising their experience and skill set to complete the job.

We currently do not but in the future, we will be looking to have a list of approved tradesmen to help you fit your doors.

?

Most of our single doors come with 11mm lipping's, this allows up to 7mm to be taken off from the sides and 25mm from the bottom on installation, ensuring a perfect fit for all frames.

Our bifold doors, you can trim 7mm from the outside stile only

*please note some doors may very but will have that information on the product page.