Delivery

Introduction

1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website.
1.3 This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.

Delivery costs

2.1 Our Mainland UK delivery charges are as follows. See section 6.1 for details on the communication you can expect to receive about your order.

Order Postcodes Price Delivery Time
1-4 Doors UK Mainland £38 2-4 working days from despatch
5+ Doors UK Mainland FREE 2-4 working days from despatch
Door Hardware UK Mainland £8 2-4 working days from despatch

Geographical limitations

3.1 We will deliver to the following countries and territories: England, Scotland and Wales.

3.2 Below is a list of Areas we can deliver to but will incur additional Delivery fees as stated below.

Order Area & Postcodes Price Delivery Time
1-4 Doors Lower Scotland - DG, EH, G, KA, ML, TD £48 5-7 days from despatch - see below
5+ Doors Lower Scotland - DG, EH, G, KA, ML, TD £10 5-7 days from despatch - see below
1-4 Doors Scottish Highlands - AB, DD, FK, IV, KW, KY, PA, PH  £58 5-10 days from despatch - see below
5+ Doors Scottish Highlands - AB, DD, FK, IV, KW, KY, PA, PH  £20 5-10 days from despatch - see below
1-4 Doors Offshore & Channel Islands - GY, HS, IM, JE, ZE £103 3-10 days from despatch - see below
5+ Doors Offshore & Channel Islands - GY, HS, IM, JE, ZE £65 3-10 days from despatch - see below

 

3.3 As well as additional charges, the areas as stated above also have different delivery times as stated below.

Area Postcodes Delivery Time
Isle of Man IM Within 3 to 5 Days
Channel Islands JE, GY Within 10 Days
Isles of Scilly TR 21-25 Within 10 Days

Scottish Offshore:

Raasay

Outer Hebrides

Inner Hebrides

Muck, Rum

Arran

Cumbrae

Orkney

Shetland

 

IV 40

HS

PA 20, 41-49, 60-75, 77, 78

PH 42-44

KA 27

KA 28

KW 15-17

ZE

Within 10 Days

Grampian & Aberdeenshire

AB 37-38, 44-45, 54-56

Within 5 Days

Highlands

PA 21-40

KW 1-14

IV 1-36, 63

IV 40-56

PH 19-26, 30-35, 37-39, 41, 49, 50

Within 5 to 7 Days

Delivery methods and periods

4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a) if your delivery address is on the United Kingdom mainland, you will qualify for the 5 working day delivery.

(b) if your delivery address is not on the United Kingdom mainland, we will inform you of delivery lead time when your order is confirmed.

4.2 If you place your order before 1pm on a working day, these time periods run from the close of business on that day; if you place your order after 1pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. Our couriers offer a diary booking service to ensure you can accept delivery, so delivery times are also dependant on when you book your delivery slot.

4.4 Deliveries for doors are conducted by our partners Panther. They will contact you with a delivery date - see 6.1 below.

Delivery charges

5.1 Any additional delivery charges will be confirmed at checkout on the site.

5.2 Applicable delivery charges will depend upon regions outside of our free delivery area.

Delivery tracking

6.1 We will keep you updated every step of the way with your order and you can expect the receive the following:

  • An email from us when you place your order and also when your order is acknowledged & shipped.
  • An email and text from our courier Panther to confirm they have you order and confirming the due delivery date. 
  • You will also receive a text & email the day before your delivery due date with the allocated time window of the delivery.
  • On the day of your delivery, this will be reconfirmed in the morning and you will get a pre-delivery call from the driver 45-60 minutes before the driver is due to arrive letting you know they will be one of their next drops.
  • You can also track the progress of their delivery in real time with the tracking number provided at https://pgtrack.com/

6.2 We do offer online delivery tracking for doors only. If you require an update on your order for hardware, please contact us via one of the methods on our Contact Page.

Receipt and signature

7.1 All deliveries must be received in person at the delivery address, and a signature must be provided.

Additional deliveries

8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

Collection

9.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them we will cancel your order less the failed delivery surcharge and cost to send the product back to our warehouse.

Delivery problems

10.1 If you experience any problems with a delivery, please contact us using the contact details that we have published on our website.

10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products
at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.